IVR applications Guideline
IVR solutions as they grow more sophisticated in their ability to assume a greater role in business. After just a front for call centers, IVR has now evolved into a tool that facilitates customer service not only but also other processes that are ripe for automation, such as personnel management, payment or execution of orders. The vast potential of automation has enabled IVR application now more companies to seek solutions feature-rich IVR that are better provided by the custom application development IVR.
When you purchase an expert providers team to construct your personal IVR program, there's something to look for quality, reliability and gratifaction of your IVR solution.
Vertically integrated. Once you choose a service of IVR, locate a company that develops and owns an IVR technology. IVR providers, build a personal and support their technology (which is the core VoiceXML IVR platform), provides an great technical expertise in all levels of app development and deployment. Engineers who designed and built perfect from the beginning of the VoiceXML platform is much more qualified to produce custom IVR programs show quicker performance, higher performance and ideal call quality.
Second Certification VoiceXML platform. VoiceXML platform certification ensures interoperability of VoiceXML platforms, tools, service and applications.
Since the adoption of VoiceXML is growing in business and carriers, certification helps customers choose from a wide variety of vendors and deployment options to meet your business needs certification program is managed and developed by VoiceXML Forum members and provides impartiality through the use of independent testing laboratories of others.
Third Support for multiple voice technologies. Looking for a supplier whose platform supports VoiceXML speech technologies whenever possible.
VoiceXML IVR must be compatible with the systems of external resources, such as speech recognition engines and text to speech engine in a modular fashion. This is important because these technologies are updated, the functionality of the application can be improved without changing the code VoiceXML.
Clear project management framework to guide each step of the design, development and distribution.
Phases of a project to develop custom applications should include:
Design stage, waiting to complete the design specification to be written by the IVR to define application functionality, behavior, caller / user interface and XML-based API (API) for database interface .
-Implementation Phase: The high quality allow the development of voice applications, IVR software developers with experience to set you free to focus on the company information when you call the IVR vendor focuses on the flow.
QA and deployment: Expect a process comprehensive and well-managed tests that exercise your application from start to finish to ensure a smooth transition to production.
Support, maintenance and administration often underestimated, support and maintenance will greatly affect the performance and reliability of your IVR application. Looking for a vertically integrated supplier RVI has a long history of proven customer satisfaction in the industry.
Installation Options: Look for a vendor that offers both onsite and hosted IVR deployments. This will give you a choice in terms of asset management. For those who prefer to manage their own connection Telco or their own IVR server, a solution on site will be a better fit. For those who want to outsource all aspects of their IVR solution, including Telco connectivity, infrastructure and application IVR, hosted IVR is the right choice.